CAN I RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE?
We hope that you love our furniture and accessories. With our Love-It-or-Leave-It Guarantee, you can return an item purchased online only against a store credit within 7 days of receiving your order, if you’re not perfectly satisfied. For Sale items, you can return them (against store credit) or exchange within 3 days, taking in consideration the below excluded products / categories. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY and excludes these below listed categories / products:
Pre-orders
Art prints
Books
Candles
Soft Furnishings : rugs, mats, bedspreads, throws and cushions, sofas and armchairs
Products that need assembly
Sofas, armchairs, divans, and other upholstered furniture
Displayed pieces in the showroom
Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made. We reserve the right to ask you for a picture of the returned package before we request a collection from our shipping partner.
Send us an email to [email protected] and our delivery agent will call you to collect your item (s) back to us.
If you are looking to exchange your item (s) for another one kindly mention it in the email.
Once the order has been shipped back to our warehouse, you will either receive your exchanged item delivered to you against a return fee, or if you are not proceeding with an exchange you will receive an email with a Promo Code with the value of your returned item (s) minus the return charge, to be used on our website against a future purchase.
The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s). Please note that the return fee for large furniture pieces is AED 150 even if exchanged, the fees remain the same.
You can exchange your returned item free of charge in our store 7 days a week, within 3 days for sale items, 7 working days for fully priced items, and 15 days for gifts upon submission of a gift receipt.
CAN I RETURN AN ITEM PURCHASED WITH TABBY ON INSTALLMENT BASIS?
You can ONLY exchange an item purchased with Tabby on installment basis within 7 days of receiving your order, if you’re not perfectly satisfied. For Sale item, you can exchange within 3 days, taking in consideration the below excluded products / categories. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY and excludes these below listed categories / products:
We do not offer exchanges, refunds, returns, cash back on below listed products / categories even if purchased with the buy now pay later payment facility, Tabby:
Pre-orders
Made-to-Order / Customized items
Art prints
Books
Soft Furnishings : rugs, mats, bedspreads, throws and cushions
Products that need assembly (even if unmounted and put back in original box)
If a returned item is none of the above, a return will be accepted. Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made. A mandatory return fee of 5% of the item value will be applicable and will be deducted from the store credit issued against the value of the returned item.
HOW TO USE A PROMOCODE FROM A RETURNED ORDER?
Visit thebowerycompany.com and shop your favorite products.
Before you PROCEED TO CHECKOUT to complete your order, please enter the code sent by email in the PROMO CODE field. Your PROMO CODE amount will then be automatically deducted as payment on your order.
Complete your order by clicking on PLACE ORDER. Once an order is placed, you will receive an order number and a confirmation email with your order summary.
If your PROMO CODE exceeds the total order amount, the remaining balance will automatically be credited to your The Bowery Company account.
If your order amount exceeds the value of the PROMO CODE, the remaining balance which is exceeding the value of the PROMO CODE must be paid by Cash on Delivery 'COD' upon delivery of your item(s) or by credit card through TELR portal if the delivery is in the UAE or KSA and by credit card if the delivery is for other countries.
WHAT SHOULD I DO IF I RECEIVE MY ORDER IS INCOMPLETE, INCORRECT OR FAULTY?
Ooops, our mistake. We are very sorry that we could have sent you an item that is different to what you have ordered. If this is the case, kindly call immediately our Customer Care at +971568964712 or email us at [email protected] with the name/product code of the item (s) you were supposed to receive to schedule a replacement.
Please note that the return charge will be waived under the following circumstances:
Items that are faulty (i.e. received damaged or manufacturing fault)* See below for more information
Orders that arrive incomplete
Incorrect Items
We package all of our products with extra care so that they arrive to your doorstep snug, safe, and secure. We double-box many items and secure them with styro , and we refuse to sell products that are easily damaged during shipping. You have both a right AND a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged. If the product itself appears damaged or it’s the wrong item you must take pictures of the packaging when being handed over to you by the driver, you should contact us right away before the driver leaves and you may refuse the delivery. In this case, please take a photo of the state of the product (s) and any visible damage without taking the product (s) out of the box. Due to shipping and delivery company policies all damage claims WILL BE DENIED if you do not inform us / the driver immediately that the product (s) purchased is (are) damaged at the time of delivery. Please notify THE BOWERY COMPANY of refusal so we can anticipate the return and send out a new item.
IMPORTANT: Prior to signing you must inform the driver of any damage in order for any Damage Claim to be accepted. A failure to do so WILL NOT allow you to file a claim later if you find a damage when the boxes is (are) opened. Kindly note that any faulty item cannot be returned for a replacement if you do not notify us within 7 days of receiving the item.
The BOWERY COMPANY reserves the right to repair or replace the damaged item at its sole discretion.
CAN I RETURN AN ITEM PURCHASED IN-STORE?
With our Love-It-or-Leave-It Guarantee, you can return an item purchased online only against a store credit within 7 days of receiving your order, if you’re not perfectly satisfied. For Sale items, you can return them (against store credit) or exchange within 3 days, taking in consideration the below excluded products / categories. We do not offer exchanges, refunds, returns, cash back on below listed products / categories even if purchased with the buy now pay later payment facility, Tabby:
Pre-orders
Made-to-Order / Customized items
Art prints
Books
Soft Furnishings : rugs, mats, bedspreads, throws and cushions
Products that need assembly (even if unmounted and put back in original box)
Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made.
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